Privacy Policy

InstituteForFamilyHealing.com Privacy Policy
Effective Date: 17 December 2018
Welcome to InstituteForFamilyHealing.com’s Privacy Policy!

 

The Institute For Family Healing, including its website InstituteForFamilyHealing.com and any of its subdomains, we’ve developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your personal information, and the rights and choices available to our visitors and users regarding such information.

 

We strongly urge you to read this policy and make sure you fully understand it, before you access or use any of our services. If you have any questions or concerns regarding this policy, please contact us at info@instituteforfamilyhealing.com.

 

1. Please read carefully

This InstituteForFamilyHealing.com Privacy Policy (“Privacy Policy”) describes how we (Institute For Family Healing GmbH) collect and use information pertaining to each of our unregistered visitors and registered users, including users with Paid Services (each, a “Visitor” or “User” (respectively), or “you”), in connection with their access to and use of Institute For Family Healing’s websites (including InstituteForFamilyHealing.com and any of its subdomains, the “Website”) and related services (collectively, the “Services”).

 

The purpose of this Privacy Policy is to provide you with a clear explanation of when, why and how we collect and use your personal information, as well as an explanation of your statutory rights. If you read and fully understand this Privacy Policy, and remain opposed to our practices, you must immediately leave this website or service, and avoid or discontinue all use of any of our Services.

 

2. What information do we collect?

When you use our Site, we may collect and use personally identifiable information about you, as well as other information. Personal Information includes your name, email address, telephone number, mailing address, and other similar information that can be used to identify you. More specifically, when you use our Site, we may collect and store the following information: name; email address; mailing address; physical location; company name; phone number; financial information, such as credit card or payment methods, depending on the requirements of the service used; transactional information based on your activities on the Site (including but not limited to purchases you make, purchase content, and searches conducted, as related to your account activity); correspondence sent to us through the Site; IP addresses; browser type, computer operating system, web log information; comments; feedback; product reviews; recommendations; and personal profile.

 

2.1. Visitor and User Information

We collect two types of information regarding our Visitors and Users:

  1. Un-identified and non-identifiable information pertaining to a Visitor or un-identified

    User, which may be made available to us, or collected automatically via his/her use of the Services (“Non-personal Information”). Such Non-personal Information does not enable us to identify the Visitor or User from whom it was collected. The Non- personal Information collected by us mainly consists of technical and aggregated usage information, such as Visitors’ and Users’ browsing and ‘click-stream’ activity on the Services.

  2. Individually identifiable information, namely information that identifies an individual or may with reasonable efforts cause the identification of an individual, or may be of private or sensitive nature (“Personal Information”). The Personal Information collected by us mainly consists of contact details (e.g., e-mail address or phone number), billing details (name, physical billing address, payment method and transaction details), which are only collected from Users with Paid Services and any other Personal Information provided to us by Visitors and/or Users through their access to and/or use of the Services. For the avoidance of doubt, any Non-personal Information that is connected or linked to Personal Information (for example, in order to improve the Services we offer) is deemed and treated by us as Personal Information, as long as such connection or linkage exists.

 

3. How do we communicate with our site visitors?

We may contact you to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

4. How do we collect such information?

There are two main methods we use:

  1. We collect information through your use of the our Services including when you browse the Website, we are aware of it and will usually gather, collect and record such uses, sessions and related information.

  2. We collect information which you provide us voluntarily. For example, we collect the Personal Information you provide us when you register to our Services; when you place purchases, subscribe to our newsletter and/or when you contact us directly by any communication channel (e.g., our contact form, emails).

 

5. Why do we collect such information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To further develop, customize and improve our Services, based on Visitors’ and Users’ common or personal preferences, experiences and difficulties;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services;

  5. To comply with any applicable laws and regulations.

 

We will only use your Personal Information for the purposes set out in Section 5 where we are satisfied that:

  1. our use of your Personal Information is necessary to perform a contract or take steps to enter into a contract with you (e.g. to provide you with further information about our services, including tailor-made proposals or packages), or

  2. our use of your Personal Information is necessary to comply with a relevant legal or regulatory obligation that we have, or

  3. our use of your Personal Information is necessary to support legitimate interests that we have as a business (for example, to maintain and improve our Services by identifying user trends and the effectiveness of Institute For Family Healing campaigns), provided it is conducted at all times in a way that is proportionate, and that respects your privacy rights.

 

6. How do we use your personal information?

We may process your personal information for the purposes described in this Privacy Policy with your consent, for compliance with a legal obligation to which Institute For Family Healing is subject or when we have assessed it is necessary for the purposes of the legitimate interests pursued by the Institute For Family Healing to whom it may be necessary to disclose information.

  1. The personal information we collect allows us to keep you posted on  Family Healing’s latest product announcements and upcoming events. If you don’t want to be on our mailing list, you can opt out anytime by unsubscribing or contacting us.Institute For

  2. We also use personal information to help us create, develop, operate, deliver, and improve our products, services, content and advertising, and for loss prevention and anti-fraud purposes. Where we use your information for anti-fraud purposes it arises from the conduct of an online transaction with us. For certain online transactions we may also validate the information provided by you with publicly accessible sources.

  3. From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies.

 

7. How do we use your non-personal information?

The Non-personal Information collected by us mainly consists of technical and aggregated usage information, such as Visitors’ and Users’ browsing and ‘click-stream’ activity on the Services.

 

We may collect and use non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:
1. We may collect information regarding customer activities on our website such as 
Visitors’ and Users’ browsing and ‘click-stream’ activity on the Services so that we can better understand customer behavior and improve our products, services, website
and advertising.

 

8. Where do we store your information?

Our company (Institute For Family Healing) is hosted on the Wix.com platform. Wix.com provides us with  Institute for Family Healing Visitors’ and Institute for Family Healing’s service Users’ Personal Information may be maintained, processed and stored by Wix and their authorized affiliates and service providers in the United States of America, in Europe, and in other jurisdictions as necessary for the proper delivery of our Services and/or as may be required by law.the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

 

All direct payment gateways offered by Institute For Family Healing are hosted by wix.com and adhere to their standards.

 

9. Service and Billing Messages

Institute for Family Healing may also contact you with important information regarding our Services, or your use thereof. For example, we may send you a notice (through any of the means available to us) if a certain Service is temporarily suspended for maintenance; reply to your support ticket or e- mail; send you reminders; or notify you of material changes in our Services.

 

10. Your rights in relation to your personal information

It is imperative that you have control over your Personal Information. That’s why Institute For Family Healing is taking steps to enable you to access, receive a copy of, update, amend, delete, or limit the use of your Personal Information.

 

Before disclosing the requested Personal Information, we may ask you for additional information in order to confirm your identity and for security purposes.

 

You have the right to file a complaint with your local supervisory authority for data protection (but we still recommend that you contact us first). 

 

Please note that permanently deleting your information from the Institute For Family Healing’ website erases all of your information from Institute For Family Healing's databases.

 

11. Data Retention

We may retain your Personal Information for as long as needed to provide you with our Services or you contacting us to delete your Personal Information.


We may continue to retain such Personal Information even after you don’t use any particular Services, as reasonably necessary to comply with our legal obligations, to resolve disputes regarding our Users, prevent fraud and abuse, enforce our agreements and/or protect our legitimate interests.

 

We maintain a data retention policy which we apply to information in our care. Where your Personal Information is no longer required we will ensure it is securely deleted.

 

12. Security

Institute for Family Healing has implemented security measures designed to protect the Personal Information you share with us, including physical, electronic and procedural measures. Regardless of the measures and efforts taken by Institute for Family Healing to keep your information save, we cannot and do not guarantee the absolute protection and security of your Personal Information.

 

13. Updates and interpretation

We may update this Privacy Policy as required by applicable law, and to reflect changes to our information collection, usage and storage practices. If we make any changes that we deem as “material” (in our sole good faith discretion), we will notify you prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

 

Unless stated otherwise, our most current Privacy Policy applies to all information that we have about you, with respect to our Website and our Services.

 

14. Contacting us

If you have any questions about this Privacy Policy or wish to exercise any of your rights as described in Section 10, please contact our team at info@instituteforfamilyhealing.com. We will attempt to resolve any complaints regarding the use of your Personal Information in accordance with this Privacy Policy.